ARTICLES

Getting the most from your DMS

2nd July 2024

Gary Creer - Titan DMS

Gary Creer, Product Engagement Specialist

 

Maximising The Returns From Your DMS

The software industry has grown to be extremely complex and that complexity is a breeding ground for misinformation and overreliance on expensive solutions that don’t deliver genuine bottom-line benefits.

The only thing that hasn’t changed over the years is the basic purpose of business software:

  1. Automate operational tasks
  2. Improve efficiency and productivity

If software doesn’t positively impact one or both of these basic principles, then it isn’t worth looking at. However, as specialisation grows, the core software on which many businesses depend can struggle to create the marginal gains that are vital in a competitive environment.

This is where custom product extensions come into play. They allow businesses to function effectively, in an uninterrupted manner through their foundation software and tailor bespoke solutions to meet their team, customer, or business requirements.

Enterprise product extensions allow for targeted improvements in specific operational areas, improving overall performance and providing a competitive edge. By integrating these tools, businesses can adopt industry best practices, streamline processes, and ensure that every aspect of their operation is optimised.

Titan’s Product Extensions

At Titan, to complement our core DMS, we have a number of advanced product extensions. Below is a quick overview of what they are and how they can impact your dealership operations (links from each to more in-depth information):

 

    • Dealer Prospects: Streamlines and enhances lead management. Automates lead tracking and offers personalised communication tools to ensure each potential customer has the highest chance of conversion. Learn more

    • Dealer Analytics: Provides comprehensive data analysis tools, offering detailed reports on sales, service, and parts operations to help you make informed decisions. Learn more

    • Vehicle Barcoding: Improves inventory management by using barcode technology to monitor vehicle locations and movements in real time. Learn more

    • Media Storage Plus: Cloud storage and management of digital media assets for use with your DMS, creating opportunities across the platform for improved customer interaction with multimedia touchpoints. Learn more

    • Technician Timeclock: Mobile tracking of technician work hours and productivity, providing labour efficiency and valuable insights into performance. Learn more

    • Service Quote Approval: Allows Service Advisors to provide itemised quotes with supporting images and documents directly to customers, all from within the repair order screen in the DMS. Learn more

    • Parts Barcoding: Streamlines logistics and ensures the right part is available for the right customer at the right time, quickly and efficiently. Learn more

    • Dealer Parts: Enhances parts management and ordering processes, ensuring accurate and timely parts availability. Learn more

    • Parts eCommerce: Enables online parts sales, expanding revenue opportunities and providing a convenient buying experience for customers. Learn more

    • Titan Data Nexus: Provides a safe and secure platform for dealers’ business intelligence tools to access real-time data, consolidating databases into a centralised, secure, and closed data warehouse. Learn more

    • Titan API Connections: Facilitates seamless integration with other software systems, enhancing interoperability and data flow. Learn more

 

These extensions allow for the customisation and optimisation of targeted operational areas of your business. By integrating tailored solutions, dealerships can enhance productivity, improve customer satisfaction, and ultimately achieve greater success.

For more information on how Titan’s product extensions can benefit your business call me on 07 3166 9907, or email me at gary.creer@titandms.com.au.

Regards

Gary

 

 

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