Consumer behaviours (and expectations) continue to evolve. Whilst this evolution has been naturally progressing towards the digital space for some time now, the last twelve months have seen demand for complete digital solutions skyrocket, leaving some businesses scrambling to meet demand.
Fortunately, Titan was built in the digital space, by digital experts, so delivering our automotive solutions to the dealer network remotely was an easy transition – and one that dealers are already benefiting from.
Dealers can now take this opportunity to review and update systems and processes, by accessing the cost-saving (and revenue generating) opportunities that Titan DMS can provide, all within a safe and convenient digital environment.
A new and fully integrated DMS from Titan can now be prepared, taught, installed, delivered and supported 100% online.
“The Rural Group were ready for a change of dealer management system and Titan were keen to help.
“We had great support from Titan’s team leaders and members during an unusual period of installation where most of the support was connected via remote Zoom meetings because of the Covid-19 travelling restrictions.
“The support we received was extraordinary, with strong and immediate contact with Titan during and after business hours and on weekends – particularly when using a new system was at times frustrating to our staff but easily fixed by Titan.
“The continued support has been ongoing and very satisfying to such an extent that I feel like I have a new group of friends – not just a support team.”
Graeme Shiells, Director
The Rural Group t/a Echuca Rural, Cobram Rural & Shepparton Rural
The installation team at Titan are diligently working through their current Titan DMS installation with One Mile Motors (Victoria).
“Of course there are challenges along the way, but the staff at One Mile Motors have been fantastic to work with, and have picked up the system very quickly,” said Titan Implementation Consultant, Stuart Hay.
And once the initial system changeover is complete, the Titan support doesn’t stop there. One Mile Motors, like all Titan dealerships, will have ongoing access to a number of support channels, including an online support database available to Titan users 24-7, as well as continued phone and email support from the team of Titan Champions on the Helpdesk.
Titan Dealer Management Solutions Pty Ltd is a leading developer and supplier of cloud-based software solutions for automotive dealers and manufacturers. Titan DMS’ flagship product Titan; is a cloud-based Dealer Management System designed for global application. Since 2009, Titan has been adopted by dealerships covering over 45 different automotive brands throughout Australia, Europe, South Africa, Asia, Pacific Islands, and the Middle East.
Titan is distributed throughout South Africa and Sub-Saharan Africa as MotaData through leading Automotive Software Provider, Compatible Automotive (www.compatible.co.za), and within the Middle East by local Automotive Business Solutions Specialist, Sensus (www.sensusuae.com).