News

Market demand sees Titan DMS
expand into New Zealand

2019, March

Growing concerns raised by New Zealand automotive Manufacturers and Dealers alike have compelled Titan DMS to cross the Tasman Sea, extending their innovative solutions to the region.

“The acceptance, use and demand for technology within dealerships globally has seen a seismic shift in recent years”, shares Titan DMS Managing Director, Matthew Kroll. “Dealers and manufacturers are now actively seeking out technology-driven solutions to their everyday processes, and unfortunately, some markets are falling short with the options available”, he said.

With over 27 markets around the world already benefiting from the automotive solutions that Titan has to offer, adding another to their repertoire was not just a logical choice, but an easy one. Titan’s strength in the Australian market, combined with their established methods of solution localisation, enabled a seamless transition into the New Zealand market.

Whilst other software providers may be forced to limit (or exclude) their offering when considering a new market like New Zealand, Titan’s full range of automotive solutions are available for immediate implementation nationally. With the latest buzz surrounding “mobile”, demand is ever-increasing for mobile solutions, both from dealers and their customers. Titan’s range of supporting mobile applications continue to grow, with current products encompassing business intelligence, parts and vehicle barcoding, technician clocking, and vehicle appraisals.

However, it is Titan’s core solution – the Titan Dealer Management System – that will deliver the solutions that the New Zealand market has been crying out for. A cloud-based SaaS solution that is built on the latest technology stack will deliver a system that is market-leading not just now, but flexible enough to grow as technology does in the future.

Whilst the software product is robust from a technology perspective, it is the processes that drive the system that ensures staff deliver and maintain efficiencies. Built on the old adage of “follow the bouncing ball”, the windows-based DMS leads staff through the process, step-by-step, ensuring things are done correctly – first time, every time. In an industry that sees higher than average staff turnover rates, cost savings associated with training new staff are highly sought-after. Many Titan customers have revealed that after only a couple of hours their new staff not only know their way around the Titan system, but can begin working independently in their new role.

Another industry buzz word is “integration” – and the capabilities of systems to accommodate and deliver them. In this respect Titan delivers in triplicate, offering: integration between all dealer departments to provide immense visibility across the entire dealer group; integration with manufacturers to minimise manual processes whilst delivering timely information; and integration with third party providers to deliver dealer-specific solutions that are driven by their own dealership data.

Local industry stalwart and New Zealand Titan Champion, Paul Wilkinson, relishes the opportunities he now sees dealers have within their reach. “New Zealand dealers who have been struggling to keep pace with customer expectations and the demands a changing business environment brings, now have access to a world class software solution that can grow with their business – and I’m excited to share that journey with them”, Mr Wilkinson said.

Titan’s reputation for a robust and flexible system that can be tailored to local market demands on short notice has earned it many other opportunities and successes in new markets. Late last year, dealers within Papua New Guinea and Vanuatu raised similar concerns regarding their existing software provider – and Titan was quick to deliver their solutions, minimising business impact whilst delivering long-term security.

Manufacturers are also acknowledging Titan’s growing reputation, with Mazda Sales Thailand (MST) awarding Titan DMS the sole endorsement of Dealer Management System provider for their Thailand network of 160+ dealers the year before. “We competed against global providers that already had operations and dealers in market in Thailand. What makes this achievement so rewarding is that our technologies, references and achievements to date were so compelling, we managed to overcome our lack of presence in the Thai market”, Mr Kroll said.

With so many successes already in its wake, it is clear that Titan’s global footprint will grow, continuing on its mission, “To make the automotive and allied industries a better place for all involved”.

New Zealand dealers who have been struggling to keep pace with customer expectations and the demands a changing business environment brings, now have access to a world class software solution that can grow with their business - and I'm excited to share that journey with them.
Paul Wilkinson - Business Development Manager, Titan DMS
About Titan DMS

Titan Dealer Management Solutions Pty Ltd is a leading developer and supplier of cloud-based software solutions for automotive dealers and manufacturers. Since 2009, Titan’s flagship product, the Titan Dealer Management System, has been adopted by franchised automotive dealerships covering over 45 different automotive brands throughout Australia, Africa, Asia, Pacific Islands, the Middle East and Europe and is responsible for establishing the company’s global reach and reputation as a leading international software provider.

Titan has been adopted by dealerships covering over 45 different automotive brands throughout Australia, Europe, Africa, Asia, the Pacific Islands and the Middle East.

Titan is distributed throughout South Africa and Sub-Saharan Africa as MotaData through leading Automotive Software Provider, Compatible Automotive (www.compatible.co.za), and within the Middle East by local Automotive Business Solutions Specialist, Sensus (www.sensusuae.com).

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