Case Study

KIA

Joe Crisafio Kia, WA, Australia

Joe Crisafio, Dealer Principal

FRANCHISES
Kia

Titan DMS is very modern and user friendly.

If you aren’t on Titan DMS, get out of your comfort zone as Titan will make the transition very easy. If you’re looking at another system, then you aren’t happy with the one you’re with. At the time we were dissatisfied with our current Pentana product.

Titan does everything you need it to do for a dealership – accounts, parts, services, everything. For my size dealership, or even if I was bigger, it’s perfect for my business.

From the experiences we’ve had so far, I can’t fault Titan and couldn’t ask for more.

Titan DMS Customer Case Study - Joe Crisafio, Dealer Principal, Joe Crisafio Kia, WA, Australia
RESULTS

of Titan DMS

IMMEDIATE RESULTS

Titan DMS Customer Case Study - Joe Crisafio, Dealer Principal, Joe Crisafio Kia, WA, Australia

Processing the deals for new and used cars for the last two years, Titan simplified the whole system to give me time to do other things – no longer am I bogged down.

Previously, trying to get the two older systems (Era Link and Era Net) to balance was very difficult – now it’s very easy. As long as everything is processed in the system correctly, the GPs are spot on first time.

Trade and disposals are printed as the deals are done, and invoicing / purchase orders for financial approval all seems to flow through now. This creates less paperwork and minimises double handling, so it’s a lot safer. I’m very impressed.

What sets Titan apart?

I looked at the costs – Titan was very cost effective. Being cloud-based meant no need for new hardware.

Titan DMS is a management system that does the whole lot, it incorporated everything we needed. I like the way it’s not complex, and very user friendly.

Titan does everything you need it to do for a dealership – accounts, parts, services, everything. For my size dealership, or even if I was bigger, it’s perfect for my business.

No business interruption

When we went live, we had no business interruption whatsoever.

I’m a realist so I was expecting things to break down, but they didn’t.

The whole process was smooth and trouble-free.

Everything seems to have transpired smoothly – much better then what I expected.

Titan support

The support provided by Titan after ‘go-live’ was very good.

The helpline has been brilliant, and my staff have always had positive experiences.

For me, the Titan implementation team and the Titan sales team have been very helpful.

Their phone lines are always open to my questions anytime, so it’s nice to know that the support is right there, even if I don’t need it.

Training and implementation

I was blow out of the water when I had four people here the week before we went live.

Then there were three people here for the next three weeks, so there was always someone on site to train staff and assist in the changeover.

The staff were trained well, and the week before they were fully testing the system.

OUR FUTURE WITH TITAN

From what I’ve been told, and what Titan products are yet to come, I think we’ll grow with Titan.

Some businesses will take more or less of the products Titan offers, but we’ll certainly take part in the whole process.

From the experiences we’ve had so far, I can’t fault Titan and couldn’t ask for more.

Titan DMS Customer Case Study - Joe Crisafio, Dealer Principal, Joe Crisafio Kia, WA, Australia
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